Terms & conditions

These terms and conditions (“Terms & Conditions”) govern your access to and use of the venwiz platform as made available through the websites venwiz.com, vendor.venwiz.com and industry.venwiz.com (collectively the “Platform”) owned, managed and operated by Venwiz Technologies Private Limited (hereinafter referred as “Us” / “We”/ “Venwiz”) for general browsing or availing any services available on the Platform. Venwiz Technologies Private Limited, is a company registered under the provisions of the Companies Act, 2013 and having its registered office at #175 and #176, Dollars colony, Bannerghatta Main Road, J.P.Nagar, 4th Phase, Bengaluru 560078, India.

As a user (“User”/ “You” which shall mean and include any natural or legal person who has registered, agreed to use or has accessed or is visiting the Platform) You understand that Venwiz, through the Platform, facilitates the interaction between its Users for entering into negotiations for sale and supply of services. Venwiz is not a party to any negotiations or sale and supply of services or otherwise concluded between the Users of the Platform and acts only as a facilitator.

Please read these Terms & Conditions carefully before accessing or using the Platform or any part thereof. By accessing or using any part of the Platform, You agree to be bound by these Terms & Conditions. If You do not agree to all the Terms & Conditions, then YOU MAY NOT ACCESS THE PLATFORM OR USE ANY SERVICES FACILITATED BY VENWIZ THROUGH THE PLATFORM.

These Terms & Conditions form a legal and binding agreement between You and Venwiz and is made pursuant to the terms of the Information Technology Act, 2000. As long as You comply with these Terms & Conditions, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform. By impliedly or expressly accepting these Terms & Conditions, You also accept and agree to be bound by policies of Venwiz including but not limited to Privacy Policy as amended from time to time which form a part of these Terms & Conditions by reference.

General

You represent and warrant that You:

Venwiz.com is an online Platform to facilitate interaction between buyers and sellers of industrial services. Venwiz does not represent or employ any seller and related parties or buyer and related parties in the transactions and does not charge any commission for enabling any transaction.

The Platform including all materials on it or provided to You through it are protected by copyright, trade mark and other intellectual property rights and laws throughout the world and are owned by, or are licensed to Venwiz. You are permitted to display the materials on this Platform on a computer screen and/or mobile screen and, save for restricted access documents, to download and print a hard copy for your personal use, provided you do not alter or remove any of the content which may include text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content provided by Venwiz (“Content”) without our express permission to do so and that you do not change or delete any copyright, trade mark or other proprietary notices

You agree not to:

In addition to what is already provided in the Terms & Conditions, You and all other Users of the Platform represent and warrant that you shall not post, display, upload, modify, publish, transmit, update, or share any information that:

In the event that You do not comply with the above restrictions or Venwiz has reasons to believe that you have indulged in any of the activities specified above, Venwiz retains the right to immediately suspend or terminate Your account and access to the Platform, and take legal action against you, including without limitation, initiation of proceedings for claims against You for any losses and costs (including legal costs) Venwiz may suffer as a result of Your actions. You shall further solely be liable for any claim brought against You by any other User affected by Your actions.

Acceptance of Terms & Conditions

Venwiz reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms & Conditions, at any time without any prior written notice to the User. It is the User’s responsibility to review these Terms & Conditions periodically for any updates/ changes. User’s continued use of the Platform following the modification of these Terms & Conditions will imply the acceptance by the User of the revisions.

All information on the Platform is provided “as is” with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of the information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. Nothing contained in this agreement shall to any extent substitute for the independent investigations and the sound technical and business judgment of the User. In no event shall Venwiz be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind whatsoever with respect to the Platform's and Venwiz’s services. User hereby acknowledges that any reliance upon the Platform's information shall be at its sole risk and further understands and acknowledges that the information has been compiled from publicly aired and published sources or based on the information provided by the users of the Platform themselves. Venwiz reserves the right, in its sole discretion and without any obligation, to make improvements to, or correct any error or omissions in any portion of the information that is obtained from publicly available sources. Venwiz respects the rights of such entities and cannot be deemed to be infringing on the respective copyrights or businesses of such entities

User agrees and consents to be contacted by Venwiz through phone calls, SMS notifications or any other means of communication, in respect to the services provided by Venwiz even if contact number(s) provided to Venwiz are on Do Not Call Registry.

Your Account

You can browse the Platform without creating an account. However, various feature of the Platform may not be available to You, unless you have created an account on the Platform. To create an account (“Account”) on the Platform, You will be required to follow the registration procedure prescribed by Venwiz and would be required to furnish certain information and details, including your name, email id, contact number, company/business information, and any other information deemed necessary by Venwiz.

You may register on the Platform as a “Vendor” or as a “Manufacturer”. Based on nature of your account, You may be required to furnish certain additional documents such as GST registration, purchase order formats, MSME registration, ISO certification, factory license, brochures, factory plan, manufacturing capacity, key products, key personnel, team structure, company details etc. based on the nature of the Account. The documents mentioned herein are only illustrative, and any other information as may be required for creation of the Vendor or Manufacturer Account may be requested by Venwiz. All information shared by You at the time of creating an account shall be protected under the Privacy Policy.

You hereby authorize Venwiz to obtain information pertaining to You or Your business directly from Your website or any other portal by employing crawlers or scrapers to obtain such information from the portals designated by You. Venwiz shall not publish any information on your Accounts without your approval and all changes proposed by Venwiz, shall be subject to Your final review and approval.

You further authorise the Company to share any information provided by you with third party service providers, solely for the purpose of authentication of the information provided at the time of registration of the Account. You also authorise the Company to call or message you on the contact number provided for the purpose of authentication of your Account.

You understand and agree that You are responsible for maintaining the confidentiality and security of Your Account, password, activities that occur in or through Your account. You agree to accept responsibility for restricting and preventing unauthorized access to Your account. You agree to accept responsibility for all activities that occur under Your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform Us immediately if You have any reason to believe that Your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.

You accept and agree that Your Account shall not be transferred to any other third party. You will be responsible for the activities associated with Your Account in case of such transfer.

The Platform uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by Us for maintenance of the Platform and its features as well as research and development, and for administration of Your account. While serving advertisements or optimizing Services, We may allow authorized third parties to place or recognize a unique cookie on the Your browser. We do not store personally identifiable information in the cookies.

You represent and warrant that all the details provided by You are true, correct, accurate, complete, and up to date. In the event of any change in the information provided, You agree to update the details on the Account immediately without any delay. You further represent and warrant that at the time of making a new Account, You shall inform Venwiz of any existing Account(s) on the Platform.

Fees and Payments

Venwiz shall charge You a fee based on the account plan selected by You. The fees for the account plan are billed in advance and is non-refundable. There will be no refunds or credits for partial months of service, or refunds made should you not use the Platform during a period of time when your Account is active. No exceptions will be made in this regard. All fees are exclusive of applicable taxes.

You shall also make payments to the Vendors on the Platform for availing the services offered by the Vendor. You agree to make all payments directly to the respective Vendors and to Venwiz as per your Account plan. The mode of payment may be chosen by Venwiz or the Vendor. You agree and acknowledge that You shall not hold Venwiz responsible for any loss or damage caused to You during the process, due to any acts or omission on the part of Vendor for any actions/ omissions which are beyond the control of Venwiz.

You agree that You or the Vendors are solely responsible for payment of all taxes, legal compliances, statutory registrations and reporting in case of any payment made to the Vendors.

In order to process the payments, we might require details of Your bank account, credit card number etc. Please check Our Privacy Policy to understand the purpose of collection and manner of use of Your information by Venwiz. We provide the following payment options to both Vendors and Manufacturers on the Platform:

Vendor Services

Venwiz allows You to avail the services of Vendors, who are registered on the Platform. Venwiz merely acts as a facilitator of the Platform and exercises no control over such third- party content nor warrants the authenticity and genuineness of the services made available by the Vendor through the Platform.

The content displayed by the Vendors on the Platform including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals, is for general information purposes only and does not constitute either an advertisement/ promotion of any services on the Platform.

You acknowledge and understand that Venwiz provides no warranty or representation with respect to the authenticity/ veracity of the content and information provided by Vendors on the Platform nor does Venwiz endorse the quality of services offered by the Vendors. You must conduct Your own due diligence before availing services of such Vendors. You agree and acknowledge that Venwiz has not made any warranties as to the use and effect of any of the goods or services offered by such Vendors. Further, it is hereby clarified that the Vendors who are offering the goods and services to You are responsible for procuring the appropriate licenses for sale or provision of such services under all applicable law. You agree and acknowledge that You shall not hold Venwiz responsible or liable for any damages arising out of such reliance on Vendor generated content by You.

You understand and agree that all commercial / contractual terms, with respect to the sale/ purchase/ delivery and consumption of the services of the Vendors are offered by and agreed to between You and the Vendors and the contract for purchase of any of goods or services shall strictly be a bipartite contract between the Vendor and You.

All commercial/contractual terms including without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services shall be directly agreed between You and the Vendor.

We do not make any representation or warranty as to specifics (such as quality, value, saleability, etc) of the products or services proposed to be sold or offered to be sold by the Vendors or purchased on the Platform.

Venwiz is not responsible for any non-performance or breach of any contract entered into between You and a Vendor. We cannot and do not guarantee that the concerned Vendor will perform any transaction concluded on the Platform.

Venwiz shall not and is not required to mediate or resolve any dispute or disagreement between You and the Vendors. In particular, Venwiz does not implicitly or explicitly support or endorse the sale or purchase of any items or services on the Platform. However, Venwiz, may, at its sole discretion provide reasonable support to the Users of the Platform in case of any grievance. Any grievances in relation to the Platform or the services shall be dealt with in line with the Grievance Redressal section of these Terms & Conditions.

User Content and User Information

You hereby grant us the worldwide, perpetual and transferable rights to use any content that You upload or post on the Platform (“User Content”). We shall be entitled to, consistent with our Privacy Policy as adopted in accordance with applicable law, use the User Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include any content you provide and are not entitled to any payment or other compensation for such use. You also grant us the right to sub-license these rights, and the right to bring an action for infringement of these rights. We reserve the right to edit or remove any material submitted to this Platform, or stored on our servers, or hosted or published upon this Platform. Certain User Content may also be visible to other users of the Platform.

If You are posting any form of User Content on the Platform, You must verify the truthfulness and authenticity of the particulars of the content, including the time, place, and nature. Before allowing such content to be posted on the Platform, we have the right and authority to verify the accuracy of such particulars related to the content with the respective sources provided by the user posting such content, if we feel that there is a need to check such accuracy. We have the right to upload content on behalf of third parties, subsequent to collecting such information and verifying it, if we deem it necessary. Notwithstanding this, we can in no way be held liable for any false or misleading information.

In case any content is considered to be unlawful or against the law within any jurisdiction in which our Platform can be seen and accessed, it shall be removed forthwith by us on being intimated by the authorities of the respective jurisdiction that such content is deemed unlawful. We cannot be held liable or questioned for the same.

We reserve the right to maintain, delete or destroy all communications and materials posted or uploaded on the Platform according to its internal record retention and/or destruction policies. You might be contacted via the contact details provided by You to review the information provided by You. Please make sure Your contact information is updated at all times.

For additional information regarding use of information about You, please refer to the Privacy Policy. The terms “personal information” and “sensitive personal data or information” as defined under applicable laws are provided under the Privacy Policy. The Privacy policy also contains details of the type of information collected from You, including sensitive personal data or information, the purpose, means and modes of usage of such information, and how We use and disclose such information.

You accept that the Privacy Policy forms an integral part of the Terms & Conditions and you shall refer to the Privacy Policy to understand the manner in which Your information is used and processed.

We shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the You.

If You provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we shall have the right to suspend or terminate such Account at our sole discretion.

Any information or User Content publicly posted or privately transmitted through the Platform is the sole responsibility of the User from whom such Content originated, and You access all such information and User Content at Your own risk, and we are not liable for any errors or omissions in that information or User Content or for any damages or loss you might suffer in connection with it. We cannot control and have no duty to take any action regarding how you may interpret and use the User Content or what actions you may take as a result of having been exposed to the User Content, and you hereby release us from all liability for you having acquired or not acquired User Content through the Platform.

You are responsible for all User Content You contribute, in any manner, to the Platform, and You represent and warrant that You have all rights necessary to do so, in the manner in which You contribute it.

Monitoring of the Platform and User Accounts

Venwiz always has the right and liberty to monitor the content of the Platform or any part thereof which shall include information provided in Your Account. The monitoring of the Platform is important to determine the veracity of the information provided by You and to ensure that every User remains compliant with the Terms & Conditions provided herein. Subject to the Terms & Conditions mentioned herein, Venwiz shall also have the liberty to remove any objectionable content which is in contravention of the Terms & Conditions or any applicable laws in force in India or share such information with any governmental authority as per procedures laid down by the law for the time being in force in India.

Suspension of Access

Venwiz may stop providing one or more services through the Platform and may terminate access to or use of the Platform at any time without giving notice of termination to You. Unless Venwiz informs the User otherwise, upon any termination, (a) the rights and licenses granted to You in these Terms & Conditions will end; and (b) Your Account shall be suspended; and (c) User must stop using the Platform or any part thereof forthwith. Venwiz reserves the right to suspend or cease providing the Platform and shall have no liability or responsibility to the User in any manner whatsoever, except as prescribed under applicable law.

Third Party Materials and Services

The Platform may provide you links to services of the Vendors or other third-party services (“Third Party Services”) and may display, include, or make available content, data, information, applications or materials from third parties (“Third Party Materials”). You acknowledge and agree that Venwiz is not responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such Third-Party Materials or Third-Party Services. VENWIZ DOES NOT WARRANT OR ENDORSE AND DOES NOT ASSUME AND WILL NOT HAVE ANY LIABILITY OR RESPONSIBILITY TO YOU OR ANY OTHER PERSON FOR ANY THIRD-PARTY SERVICES, THIRD PARTY MATERIALS OR WEBSITES, OR FOR ANY OTHER MATERIALS, PRODUCTS, OR SERVICES OF THIRD PARTIES.

Limitation of Liability and Disclaimer of Warranties

Notwithstanding anything to the contrary contained herein, neither Venwiz nor its affiliated companies, subsidiaries, officers, directors, employees or any related party shall have any liability to You or to any third party for any indirect, incidental, special or consequential damages or any loss of revenue or profits arising under or relating to these Terms & Conditions.

To the maximum extent permitted by law, You waive, release, discharge and hold harmless Venwiz, its affiliated and subsidiary companies, and each of their directors, officers, employees, and agents, from any and all claims, losses, damages, liabilities, expenses and causes of action arising out of Your access to or use of the Platform.

The information provided on the Platform is based on the information that is provided to Venwiz by its Users. In case the User does not disclose any information to Venwiz, and the same is not found out at the first instance by Venwiz, Venwiz shall not be responsible for any claims or liabilities.

We do not guarantee our site will be secure or free from bugs or viruses and accept no liability for loss or damage in respect of the same

YOUR USE OF THE PLATFORM AND ALL INFORMATION, PRODUCTS AND OTHER CONTENT (INCLUDING THAT OF THIRD PARTIES) INCLUDED IN OR ACCESSIBLE FROM THE PLATFORM IS AT YOUR SOLE RISK. THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

Indemnity

You agree to indemnify, save, and hold Venwiz, its affiliates, contractors, employees, officers, directors, agents and its third party associates, licensors, and partners harmless from any and all claims, demands, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to Your use or misuse of the Platform, any violation by You of these Terms & Conditions, or any breach of the representations, warranties, and covenants made by You herein or Your infringement of any intellectual property or other right of any person or entity, or as a result of any threatening, libellous, obscene, harassing or offensive material posted/ transmitted by You on the Platform or due to any third party claim in relation to the services provided by You to another User of the Platform. Venwiz reserves the right, at Your expense, to assume the exclusive defence and control of any matter for which You are required to indemnify Venwiz, including rights to settle, and You agree to cooperate with Venwiz’s defence and settlement of these claims. THIS PARAGRAPH SHALL SURVIVE TERMINATION OF THIS TERMS & CONDITIONS.

Privacy

Venwiz’s use of Your personal information is governed in accordance with the Privacy Policy of Venwiz

Applicable Laws

Your access to and use of the Platform and Terms & Conditions is subject to the laws of India. In case of any disputes arising out of the access to or use of the Platform or any part thereof, Courts of Bengaluru, India will have exclusive jurisdiction.

Third party rights.

Nothing in these Terms & Conditions is intended to nor shall it confer a benefit on any third party who is not a party to these Terms & Conditions and such third party has no rights to enforce them.

Waiver.

No delay or decision not to enforce rights under these Terms & Conditions will constitute a waiver of the right to do so and will not affect rights in relation to any subsequent breach.

Intellectual Property Rights

All the intellectual property used on the Platform except those which have been identified as the intellectual properties of a User shall remain the exclusive property of Venwiz. You agree not to circumvent, disable or otherwise interfere with security related features of the Platform or features that prevent or restrict use or copying of any materials or enforce limitations on use of the Platform or the materials therein. The materials on the Platform or otherwise may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted or transmitted in any form or by any means, including but not limited to, electronic, mechanical, photocopying, recording or other means.

Compliance with Applicable Law

You also represent and warrant that any transaction between You and a Vendor or a User on the Platform shall be conducted in compliance of all applicable laws.

Termination

You may terminate this agreement by ceasing to use the Platform. Venwiz reserves the right to terminate your Account or access to the Platform at its sole discretion if you are found to be in breach of these Terms & Conditions or any applicable laws. In all other cases Venwiz shall provide you with prior written notice of one (1) day for termination of your account. Termination by Venwiz shall not entitle you to refund of fees paid to Venwiz, and Venwiz at its sole discretion may determine whether any refund is to be provided to You in case of termination.

Survival

Even after termination Indemnity, Intellectual Property, Applicable Laws and any other clause that naturally survives the termination of this Terms & Conditions shall survive.

Severability

If any provision of these Terms & Conditions is deemed invalid, unlawful, void or for any other reason unenforceable, then that provision shall be deemed severable from these Terms & Conditions and shall not affect the validity and enforceability of any of the remaining provisions.

Grievances

Venwiz believes in ensuring that all the Users of the Platform are able to access and utilize the Platform to their satisfaction. Therefore, we believe in addressing any grievances or concerns that the Users have with regard to their experience on the Platform. Where any grievance is addressed to customer service, the User shall receive an acknowledgement of the grievance or complaint within 24 hours of receipt.

You shall also receive a numerical ID for tracking your grievances with the customer care. We assure you that Venwiz will make all reasonable endeavours to address the grievance made by You at the latest within 15 from the date of receipt of the grievance.

A grievance will be treated as closed if You communicate Your acceptance of the response received from the customer care team or where You fail to respond to the response received from the customer care team within 15 days.

If You are not satisfied with the response received from the customer care team, You can escalate the matter to the Grievance Officer appointed on the Platform. The Grievance Officer will respond with an acknowledgement 24 hours of receipt of your email. The details of the Grievance Officer are as follows:
Name: Philip Desmond
Contact Details: care@venwiz.com
Designation: Senior Manager

If You are not satisfied with the response received from the Grievance Officer, You can escalate the matter to the Nodal Officer provided below:
Name: Sandesh Paturi
Contact Details: sandesh@venwiz.com
Designation: Co-founder